What is Telemedicine?

In brief, telemedicine is the remote delivery of healthcare services and clinical information using telecommunications technology. This includes a wide array of clinical services using internet, wireless, satellite and telephone media. For a more comprehensive explanation, complete with examples, visit the American Telemedicine Association.

Why shouldn’t I just use a free video chat application (like Skype)?

Security, Privacy, and Quality — With ePsychToday, your appointments are HIPAA compliant with encrypted smooth streaming video that does not suffer from the annoying chronic sound delay that is typical of most video chat applications. Also, most freeware and low-end applications require each and every user to have their own account. With ePsychToday, your patients simply attend your meeting without the burden of setting up their own account. Remember, Skype is not HIPAA Secure (Read Article Here).

Is there a maximum number of appointments I can make per day / week / month?

No. Your video account is available to you 24/7 with unlimited appointments.

Can ePsych personnel “eavesdrop” on my meetings or see any of my files?

No. All meetings and files are password protected to
the individual account holder. ePsychToday personnel do not have access to
passwords.

What Is the HIPAA Privacy Rule?

The HIPAA Privacy Rule establishes national standards to protect individuals’ medical records and other personal health information and applies to health plans, health care clearinghouses, and those health care providers that conduct certain health care transactions electronically. For complete information, visit  US Department of Health and Human Services Privacy Rule.

What Is the HIPAA Security Rule?

The HIPAA Security Rule establishes national standards to protect individuals’ electronic personal health information that is created, received, used, or maintained by a covered entity. For complete information, visit US Department of Health and Human Services Security Rule.

Will my malpractice insurance cover video appointments?

Many insurance companies provide coverage for video patient encounters; however, policies can vary. Therefore, we recommend you contact your insurance provider directly for information specific to your policy.

Do I need a special kind of webcam?

No. Any type of webcam is fine. However, a high-definition webcam will produce high-definition video quality.

Do I need a special headset?

No. However, a headset does help to eliminate background noise

What do I do if I lose my password?

You can reset your password by clicking here .

Who do you provide services to?

We provide medical-grade, secure video appointment services to Psychiatrist, Psychologists, Social Workers, Counselors, Coaches, Rehab Treatment Centers, Managed Care Companies, and Insurance Companies in the United States.

How does ePsychToday bill me?

Your credit card will be charged automatically through Paypal each month.